Privacy policy

At Plumbfectionist Plumbing ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with us, or use our services. This website is hosted on the Squarespace platform, and certain information may also be subject to Squarespace’s privacy practices.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website.

Information We Collect

We collect the following types of information:

1. Information You Provide Directly

  • Personal Information: When you fill out forms on our website, request a quote, or contact us, we may collect personal information such as your name, email address, phone number, and address.

  • Service Details: Information about the services you inquire about or book with us, such as specific plumbing needs.

2. Automatically Collected Information

When you visit our website, Squarespace may automatically collect certain information about your device and browsing activities, including:

  • IP address

  • Browser type and version

  • Time zone settings

  • Referring URLs and pages visited

3. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and improve functionality. Cookies collect data such as:

  • Visitor behaviour and navigation patterns

  • Preferences to remember your settings

You can manage your cookie preferences in your browser settings.

How We Use Your Information

We use your personal information to:

  • Provide and manage our services, including bookings, quotes, and customer support.

  • Improve our website and service offerings based on your feedback and usage patterns.

  • Send important updates, including service reminders and special offers (only with your consent).

  • Comply with legal obligations or enforce our terms of service.

Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following circumstances:

  • Service Providers: With trusted third-party service providers, such as payment processors, IT support, or Squarespace, who assist us in operating our website and services.

  • Legal Compliance: To comply with legal obligations, such as responding to subpoenas, court orders, or other legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of the transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

Squarespace Hosting

Our website is hosted on Squarespace, which provides us with the online platform to showcase our services. Squarespace collects certain data about visitors and users of our website. For more information, please review the Squarespace Privacy Policy.

Security

We take appropriate measures to protect your personal information from unauthorised access, use, or disclosure. However, no online platform can guarantee absolute security. By using our website, you acknowledge and accept this risk.

Your Rights

Depending on your location, you may have rights under applicable privacy laws, including:

  • Accessing the personal information we hold about you.

  • Requesting corrections or updates to your personal information.

  • Withdrawing your consent for certain data uses.

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before submitting any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Plumbfectionist Plumbing

+61 478 107 598
info@plumbfectionistplumbing.com.au